At ELO, our goal is to provide an exceptional customer experience. Our refund policy is designed to be fair and beneficial to our customers.
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving the item. To initiate a refund, please contact our support team by emailing support@eloesports.com or calling us at +1 512 807 0031. They will provide you with the necessary instructions on how to proceed.
Please note that to be eligible for a refund, items must be unused, in the original packaging, and in the same condition as when they were received. Proof of purchase, such as an order confirmation email, is required to process a refund.
Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 days for the refund to be processed and credited to your account.
We do not offer refunds for products that have been damaged due to misuse, neglect, or any form of modification.
Summary:
- Request a refund within 30 days of receiving the item if you are not satisfied with your purchase.
- Contact support@eloesports.com or call +1 512 807 0031 for assistance.
- Refunds are only applicable for unused items in their original condition and packaging.
If you have any questions or concerns, please don't hesitate to contact our support team.
