Updated: October 23 2024
ELO Gaming Limited (“ELO,” “we”) provides a platform for users to engage in games with friends via group video chat. This Privacy Policy aims to inform you of our practices concerning the collection, usage, and sharing of your personal information, as well as your privacy rights.
This Privacy Policy pertains to personal information processed by us in our business, including on our mobile applications, websites, and other online or offline offerings (collectively, the “Services”).
PERSONAL INFORMATION WE COLLECT The categories of personal information we collect depend on whether you are a user or visitor, and the requirements of applicable law.
Information You Provide to Us: Account Creation: When you create a user account, we may collect your name, phone number, email address, age, picture, username, and password. You also have the option to upload your phone’s contacts, which will be used to identify friends using the Service and invite them to play.
Your Communications with Us: We collect personal information from you such as email address, phone number, or mailing address when you inquire about our Services, sign up for our newsletter, request customer or technical support, or otherwise communicate with us.
Surveys: We may invite you to participate in surveys. If you choose to participate, you may be asked to provide certain information, which may include personal information.
Social Media Content: We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
Registration for Sweepstakes or Contests: We may organize sweepstakes and contests. Contact information you provide may be used to contact you about the sweepstakes or contest and for other promotional, marketing, and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.
Information Collected Automatically or From Others: Automatic Data Collection: We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities. We may combine your information with information that other people provide when they use our Services, including information about you when they tag you.
Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising Technologies: We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.
Cookies: Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly. Pixel Tags/Web Beacons: A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular
General: You have certain choices regarding your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information concerning your activities on our Services and for other legal purposes as described above.
Email Communications: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails concerning products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).
Mobile Devices: We may send you push notifications through our mobile application. You may opt out of receiving these push notifications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt out of this collection by changing the settings on your mobile device.
"Do Not Track": Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies and Interest-Based Advertising: As mentioned above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, or http://www.youronlinechoices.eu/ and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA's AppChoices application from your device's app store. Alternatively, for some devices, you may use your device's platform controls in your settings to exercise choice.
Please note you must separately opt out in each browser and on each device. Advertisements on third-party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners' use of this information for interest-based advertising purposes.
HOW WE SHARE YOUR INFORMATION
We share your information with other parties for the purposes set out below or as otherwise required by law.
Affiliates: We may share your information with our related entities, including our parent and sister companies. For purposes of this Privacy Policy, "related entities" means any company that is not a third party, whether that company is a majority-owned subsidiary or a parent company.
Service Providers and Business Partners: We may share your information with our third-party service providers and business partners that perform marketing services and other business operations for us. For example, we may partner with other companies to process secure payments, fulfill orders, optimize our Services, send newsletters and marketing emails, support email and messaging services, and analyze information.
Compliance with Applicable Laws: We maintain compliance with the strictest privacy laws and regulations worldwide. In doing so, we ensure that our privacy policy adheres to the requirements of the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other relevant data protection laws and regulations in the jurisdictions where we operate. By complying with these laws, we aim to minimize the risk of litigation and protect our company and customers' interests.
Third-Party Advertising Partners: We may share your information with third-party advertising partners to serve targeted ads on our behalf. These partners are required to comply with applicable data protection laws and self-regulatory programs to protect your privacy. You may opt out of targeted advertising from these partners as described in the "Cookies and Interest-Based Advertising" section above.
Legal Obligations and Protection of Our Rights: We may share your information with law enforcement, government authorities, or other third parties as required by applicable law or regulation or to protect the rights, property, or safety of ELO, our users, or others. This includes sharing information for purposes of fraud prevention, investigating potential violations of our terms and conditions, and responding to legal requests or court orders.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of some or all of our assets, your information may be transferred as part of the transaction. In such cases, we will take appropriate steps to ensure that your information continues to be protected in accordance with this Privacy Policy.
Aggregated or Anonymized Information: We may share aggregated or anonymized information, which cannot reasonably be used to identify you, with third parties for various purposes, including to improve our Services, analyze usage patterns, and for other business purposes.
Please note that while we strive to ensure the privacy and security of your information, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection. By using our Services, you acknowledge and agree to these risks. If you have any concerns or questions about our privacy practices, please do not hesitate to contact us at the support email address or phone number provided above.
Marketing – Interest-Based Advertising and Compliance. Through our Services, we allow third-party advertising partners to use technologies and other tracking tools to gather information about your activities and your device (e.g., your IP address, mobile identifiers, pages visited, location, and time of day). We require these partners to adhere to applicable data protection laws and regulations to protect your privacy.
Legal Disclosures. We may disclose your information if we believe it is necessary to comply with the law or in good faith that such action is required to (a) conform to applicable laws or comply with legal processes served on us or our Services; (b) protect and defend our rights, property, or the Services, as well as our users; and (c) act under emergency circumstances to ensure the personal safety of our affiliates, agents, users of the Services, or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Business Transfers. We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Social Sharing Features. The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which allow you to share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity providing the social sharing feature. Please consult the privacy policies of these entities for information on the purpose and scope of data collection and processing in connection with social sharing features.
Aggregate Information. We may share, in aggregate or de-identified form, information about you with advertisers, marketers, and other third parties for purposes such as analytics, research, or improving our Services.
International Data Transfer. We may transfer your personal information to countries other than the country in which the data was originally collected, including countries outside the European Economic Area (EEA). We will ensure compliance with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside the EEA.
By submitting any video reviews or content through VideoWise or any other review collection platform, you grant ELO the right to use, modify, reproduce, and distribute your content for marketing and promotional purposes. ELO is not responsible for any claims, liabilities, or damages that may arise from the use of your submitted content. You are solely responsible for ensuring that any content you upload complies with applicable laws and does not infringe on the rights of third parties.
Children's Privacy. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. Should we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Contact Us. If you have any questions about our Privacy Policy or the information practices of our Services, please feel free to contact us at support@eloesports.com or at the mailing address provided below:
Company Legal Name: ELO Gaming Limited
DBA Name: ELO Street
Address: 88 Hinchley Wood Grove
City: Brampton State:
Ontario Zip: L6V 3M3
Country: Canada Support
Email Address: support@eloesports.com
Support Phone Number: +1 512 807 0031
Changes to This Privacy Policy. We may update this Privacy Policy from time to time. In the event of material changes to this Privacy Policy, we will notify you through our Services or by other means, such as email. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services constitutes your agreement to be bound by any changes to this Privacy Policy. If you do not accept the terms of this Privacy Policy, your only remedy is to discontinue use of the Services.
